Privacy Policy

Introduction

Zipla (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites, mobile applications, and related services (collectively, the “Services”) that reference this policy.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Information we collect

We may collect the following categories of information:

• Account and contact data. For example, name, email address, phone number, and credentials you provide when you register or communicate with us.
• Profile and service details. Information you choose to provide related to requests, listings, or helper profiles, including descriptions, availability, and messages sent through the Services.
• Communications. We collect and process messages and communications exchanged between users within the Services to enable coordination of jobs, provide support, and maintain safety.
• Transaction and support information. Records relating to jobs, payments (as processed by our payment partners), disputes, and customer support inquiries.
• Payment information. Payments are processed by third-party providers such as Stripe. We do not store full payment card details (such as card numbers or CVV). These details are handled securely by our payment providers. We may store limited transaction information such as payment status, transaction history, amount, and related identifiers.
• Device and usage data. Such as IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP address or similar network-based information.
• Precise location data. With your permission, we may collect precise location data from your device, such as GPS data, to provide location-based services, including displaying pickup and drop-off points, improving matching, and supporting service functionality.
• Cookies and similar technologies. As described in the Cookies and analytics section below.

How we use information

We use information to:

• Provide, operate, and improve the Services;
• Create and manage accounts, authenticate users, and send service-related notices;
• Facilitate connections between people seeking help and helpers, including safety and trust features;
• Process payments and payouts where applicable, through our service providers;
• Respond to questions and support requests;
• Detect, prevent, and address fraud, abuse, security issues, and illegal activity;
• Comply with law and enforce our terms; and
• Analyze usage in line with your choices (for example, where required, with your consent for analytics cookies).

How we share information

We may share information:

• Between users of the Services as needed to arrange and perform jobs (for example, names, contact details, or messages you choose to share).
• With service providers who assist us with hosting, analytics, communications, payments, security, and similar functions, subject to appropriate safeguards.
• For legal reasons if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security.
• In connection with a business transfer such as a merger, acquisition, or sale of assets, where information may be transferred as part of that transaction.
• With your direction or consent.

We may also share relevant information with payment processors, mapping, geolocation, and other infrastructure providers as needed to operate core features of the Services.

We do not sell your personal information as that term is commonly understood.

Cookies and analytics

We and our partners may use cookies and similar technologies to operate the Services and, where applicable, to measure traffic and site performance. Where required, we will ask for your consent before using non-essential analytics cookies. You can adjust your browser settings to limit cookies; some features of the Services may not work properly if you do.

Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and how we use it.

Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to or withdraw consent for certain uses. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights that apply to you, contact us using the information below.

If you are located in the European Economic Area (EEA), we process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can take appropriate steps.

International users

We may process and store information in countries other than your own. Those countries may have data protection laws that differ from those where you live. Where required, we use appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date. If changes are material, we will provide additional notice as required by law.

Contact us

For privacy-related questions or requests, contact us at [email protected].

Website: zipla.co